A 90-day guided program and community for small business owners. We find your biggest customer gap, fix it and measure the results together.
Take your business from transactions to relationships
Find the One Change That Keeps Customers Coming Back
KEEP YOUR CUSTOMERS
JOIN NOW
You’re doing a lot right. Customers found you and bought from you.
The next step is learning what makes coming back feel like the easy choice.
Marketing harder brings more people in. Fixing the right thing keeps them.
Because your next growth often lives in the experience customers already have with you.
But why?
What If Growth Didn’t Require More Hustle?
Keep Your Customers helps you see what customers feel but rarely say. Instead of guessing, you’ll find the one change that matters most right now, fix it and see the difference in how customers respond.
This isn’t about doing more. It’s about fixing the right thing.
but wait
More repeat customers. More referrals. Less spent finding new ones.
What really brings customers back
How to fix it so customers notice
A process you can reuse whenever growth slows
Attracting customers is only half the story. The real growth happens when they stay, buy again and tell everyone about you.
make your business thrive
Customers stay where the experience feels easy, personal and worth coming back to.
KEEP Your Customers helps you build that.
keeping it real
86%
of customers will pay more for a great experience
95%
Profit increase from just a 5% boost in retentioN
1.4x
EXPERIENCE-FOCUSED COMPANIES GROW FASTER
Because growth isn’t about more effort. It’s about fixing the right thing.
One process.
Use it again and again.
Keep Your Customers is a 90-day guided program plus a process you keep.
You’ll solve one meaningful customer problem with my help, then reuse the same steps anytime customers hesitate or growth slows.
Fix the Right Thing
- See where customers lose interest
- Find the real reason
- Design the right fix
- Track the results
- Make it routine
Why This Works
grow
Customers who stay longer create steadier revenue.
predictable growth
Replace scattered fixes with one process your team can repeat.
operational efficiency
Trade guesswork for one clear priority.
decision speed
Spend less finding customers and grow revenue from the ones you already have.
revenue leverage
This is for small business owners who want more customers coming back.
Growth stalls when we fix symptoms.
Together, we fix the real cause.
Keep Your Customers gives you a process you can reuse every time something stalls.
One Focused Fix Can Shift Everything
JOIN NOW
Revenue steadies
Decisions get easier
Growth becomes predictable
Month 1: find it. Month 2: fix it. Month 3: measure it. Here’s what you’ll use:
The 5-Step Customer Gap Framework:
find what matters first
Customer Research Toolkit:
uncover your target buyer and what motivates them to buy
Prioritization System:
focus on the fix that drives the most value for your business
Ideation & Prototyping Tools:
take action quickly with unique on brand solutions
Results Tracker:
measure what’s working and why
AI Research Prompts:
optional time savers when you want them
Every tool is built for action, with live support from me each week. Plan on about an hour a day, and every call is recorded.
Your First 90 Days
Before I joined, I felt overwhelmed in the online biz world. I was afraid I couldn’t do it and was exhausted by the idea of trying to figure it all out, but I knew I needed to do something.
Since becoming a member, I have a clear understanding of what my customers want, their purpose, and exactly what to do to help me grow! Ivis is a great and fun coach and I love her step by step approach! I finished my activities with no questions unanswered! It was literally perfect!
— Maria Santos
CEO, Fitness Studio
"I thought customer research was going to be so hard!"
CLARITY AFTER ONE FIX
Built around customer behavior, not industry rules, so it adapts to how you sell.
this is for you if:
You want more customers coming back
You want a proven process, not more advice or guesswork
You care about loyalty, referrals and long-term trust
Built for How You Sell,
Not What You Sell
if you sell products
Reduce checkout friction, improve post-purchase experience, and drive repeat buying.
if you sell services
Improve onboarding, follow-ups, and delivery so clients stay longer and refer more.
coaches & programs
Turn first-time customers into regulars through consistent, memorable experiences.
local businesses
Increase engagement, retention, and completion by fixing where trust drops off.
Weekly live calls, a monthly 1:1, the full tool library and community.
$297/MO
Stay to tackle your next gap. Cancel anytime.
Monthly plan
ready to grow
90-DAY PROGRAM
YOUR FIRST 90 DAYS, THEN KEEP GROWING
JOIN NOW
KEEP YOUR CUSTOMERS
PROGRAM & COMMUNITY
The customers who already chose you are your fastest path to growth.
In 90 days you’ll know your biggest gap, with the fix in place and measured. If not, your next month is on me.
Join a community of owners on the same journey.
membership access
YES, I’M IN →
You’ll have one prioritized fix grounded in real customer behavior, a repeatable process for spotting gaps as they show up, and clear numbers that tell you what’s working. You’ll spend less time reacting and more time moving forward with a process you can reuse as your business grows.
What Changes When You Join
KEEP THEM COMING BACK
EVERYTHING INCLUDED IN YOUR MEMBERSHIP
Inside KEEP Your Customers, you get a guided 90-day program, weekly live support and tools you keep using as you grow.
The 5-Step Customer Gap Framework to find what matters most
The Customer Research Toolkit to uncover what’s actually driving customer behavior
A clear prioritization system to focus on the one fix that matters most.
A proven Ideation Toolkit used by top companies to create improvements customers notice and respond to.
Buyer profiles to align your team around targeted strategies that connect
Proven prototyping tools to design and test improvements quickly with minimal risk
A results tracker to measure what’s working over time
AI Customer Research Prompts to unlock deeper insights, predict behaviors, and personalize experiences effortlessly.
As a member, you’ll unlock bonus AI content and future updates as tools and standards evolve, so you’re always equipped with what matters next.
bonus content
Use practical AI tools to streamline and personalize your customer experience
Automate follow-ups, responses, and engagement without losing the human touch
Understand what AI actually means for your business (without tech overwhelm)
Anticipate customer needs and design experiences they respond to
KEEP Your Customers sprint gives you a guided 90-day path, weekly live calls with me and a focused process you can use whenever growth slows or customers hesitate.
Plan on about an hour a day, and every call is recorded, so you can catch up anytime.
This isn’t another content heavy course.
It works because it focuses on behavior, not tactics. Instead of surface-level fixes, you find the exact moment customers hesitate, choose the one change that matters most, and apply a fix that changes how people actually act. The process is reusable, measurable and built to grow with your business.
Why This Delivers Real Results
includes
Fixes root causes instead of repeating surface-level changes
Adapts to any business model because it’s behavior-based
Delivers a tailored plan to match your business, not generic advice
Designed to be reused as your business grows
Weekly live calls, recorded in case you miss one
Included with your membership
All for $297/mo
A supportive community for feedback, perspective, and momentum
Metrics and trackers that show what’s working and what’s not
AI-supported resources to help you move faster with clarity
Weekly live calls and a monthly 1:1 with me
Tools, templates, and systems to support real implementation
A proven playbook you can apply across offers and stages
What you'll get
Immediate access to course lessons, Weekly live calls, a monthly 1:1, tools and community..
$297/MO
Stay to tackle your next gap. Cancel anytime.
Monthly plan
90-DAY PROGRAM
Get Clear, Actionable Results
no more guesses
JOIN NOW
The course was a game-changer, providing clear step-by-step guidance and recommended resources that eliminated procrastination and overthinking. Ivis's impressive success, coupled with her extensive expertise and approachable teaching style made her the perfect mentor.
Barbie Ebreu
CEO, Healthcare Medspa
In just over a month, I reached over 1000 new sales…
2x revenue
Kind words
For over 20 years, I’ve helped small businesses, startups and brands like Hilton and JetBlue create experiences that bring customers back.
I built KEEP Your Customers program because I kept meeting wonderful businesses with great products that were ready to grow from the customers they already had. Now I’ve turned those same methods into a 90-day process, so you can find your biggest customer gap, fix it and build a business people love returning to.
Customer experience strategist, Coach, Designer, Investor and Mom.
Hey, I’m Ivis 👋
HELLO
LEARN MORE
Enter CX glow with all your questions, and leave with real solutions.
FAQ's
You’ll follow a 90-day path with weekly live calls, and every call is recorded, so you can catch up whenever life gets busy.
Plan on about an hour a day. That covers your weekly call or its recording, plus putting what you learn into action.
You have ongoing access for as long as you’re a member, including updates and new content as the system evolves.
That’s exactly why this program exists! We start by identifying the hidden gaps pushing customers away, so you fix the real issue—not just a symptom.
No worries! This is built for real business owners, not tech pros. Everything is step-by-step, with easy-to-follow templates and examples.
The core program runs 90 days: find your gap in month 1, fix it in month 2, measure results in month 3. Many members stay on to tackle their next gap.
This is 100% action-driven. By the time you complete the lessons, you’ll have a real CX fix in place, not just more notes on your to-do list.
Yes. You get a weekly live group call with me and one 1:1 call each month, plus support in the community between calls.
Your 90 days begin when you join, and every call is recorded, so you can catch up anytime.
This works best for owners who already have customers. If you’re still launching, start with the free Customer Gap Check and join once your first customers are in.
Yes, if you have customers who can come back, buy again or refer others. The process is built around customer behavior, not industry rules, so it works for service businesses, local shops, coaches and product brands alike.
The private group is a bonus, not a requirement! It’s a space to get support, feedback, and accountability from fellow business owners. I pop in to answer questions, have mindset live's, help you troubleshoot, and celebrate your wins! Once you’re in, you can work together and share your wins.
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