Fix Hidden CX Gaps & Boost Business Growth
A focused course membership and decision system that helps you diagnose your biggest business gaps, fix it fast, and keep growth moving on repeat.
cx glow
Take your business from transactions to relationships
find the gap
Because hidden friction in your customer experience are silently pushing them away.
But why?
You’re doing a lot right. But customers hesitate, drop off, or don’t come back.
Not because your offer isn’t good.
Because something in the experience creates friction you can’t see yet.
Most businesses never find it. They just keep marketing harder.
but wait
What If Growth Didn’t Require More Hustle?
CX Glow exists to help you see what customers feel but rarely say. Instead of guessing, you'll find what’s actually blocking your growth right now, focus on the highest-impact fix, and make a change customers actually notice.
This is not about doing more.
It’s about fixing the right thing.
No more abandoned checkouts or one-time buyers who never come back.
What the real problem really is
How to fix it so customer behavior actually changes
A repeatable system you can reuse anytime growth slows again
make your business thrive
Attracting customers is only half the battle. The real magic happens when they stay, buy again, and tell everyone about you.
keeping it real
Most businesses don’t lose customers because of bad offers. They lose them because of experience gaps no one is watching.
CX Glow closes that gap.
86%
of customers will pay more for a great experience
95%
Profit increase from just a 5% boost in retentioN
1.4x
CX-focused companies grow faster
Fix the Right Thing
Because growth isn’t about more effort, it’s about fixing the right constraint.
One system.
Multiple uses.
Long-term clarity.
CX Glow is a guided membership + reusable CX system.
Inside, you solve one meaningful customer experience problem at a time, then reuse the same process anytime growth slows, customers hesitate, or something feels off.
grow
- See where customers disengage
- Solve the real problem once
- Design the right fix
- Systemize and track the solution
- Create a change that shifts customer behavior immediately
Why This Works
revenue leverage
Spend less on acquisition and grow revenue from customers you already have
decision speed
Replaces opinion-based debates with one prioritized CX decision.
operational efficiency
Eliminates scattered fixes by installing a single repeatable CX system.
predictable growth
Increases lifetime value and reduces reliance on constant new leads.
Better than a "Good Experience," CX Glow gives you...
One Focused CX Decision Can Shift Everything
CX Glow installs a CX decision system you can reuse every time something stalls.
Growth stalls when companies fix symptoms.
CX Glow fixes the constraint , the thing that’s actually limiting growth.
Revenue Stabilizes
Decisions get easier
Growth becomes predictable
JOIN CX GLOW
The CX Glow Process
Inside CX Glow you get a clear toolkit built around real implementation:
The 5-Step Growth Constraint Framework:
find what matters first
Customer Research Toolkit:
uncover your target buyer and what motivates them to buy
Prioritization System:
focus on the fix that drives the most value for your business
Ideation & Prototyping Tools:
take action quickly with unique on brand solutions
Growth + Metrics Tracker:
measure what’s working and why
AI-Supported Research Prompts:
speed up insight without generic fluff
Each piece is designed for practical decision making, not just learning. You can dive deep or move fast. The system adapts to your business.
Before I joined CX Glow, I felt overwhelmed in the online biz world. I was afraid I couldn’t do it and was exhausted by the idea of trying to figure it all out, but I knew I needed to do something.
Since becoming a member, I have a clear understanding of what my customers want, their purpose, and exactly what to do to help me grow! Ivis is a great and fun coach and I love her step by step approach! I finished my activities with no questions unanswered! It was literally perfect!
— Maria Santos
CEO, Fitness Studio
"I thought customer research was going to be so hard!"
Clarity after one CX fix
Built for How You Sell,
Not What You Sell
Because CX Glow is built around customer behavior, not industry rules, the system adapts to how you actually sell.
this is for you if:
Customer drop-off is costing you growth and you need clarity fast
You want a proven CX system, not more advice or guesswork
You care about retention, efficiency, and long-term brand trust
local businesses
Increase engagement, retention, and completion by fixing where trust drops off.
coaches & programs
Turn first-time customers into regulars through consistent, memorable experiences.
Improve onboarding, follow-ups, and delivery so clients stay longer and refer more.
if you sell services
Reduce checkout friction, improve post-purchase experience, and drive repeat buying.
if you sell products
Monthly plan
FOUNDERS SPECIAL
$97/MO
ready to grow
ongoing access for continued growth
Lock in the founder's rate before it goes up! Cancel anytime.
Immediate access to the CX Glow lessons, tools, and community.
membership access
cx glow course
& community
If growth feels harder than it should, your customer experience has a gap.
CX Glow gives you clear, actionable results you can use again and again.
Join a community of entrepreneurs on the same journey.
yes, join cx glow →
slay on repeat
You’ll have one prioritized customer experience fix grounded in real customer behavior, a repeatable system for diagnosing CX gaps as they show up, and clear metrics that tell you what’s actually working. You’ll spend less time reacting and second-guessing decisions, and more time moving forward with a process you can reuse as your business grows and evolves.
What Changes When You Join
A total value of $13,214
Included with your CX Glow membership
Inside CX Glow, you get ongoing access to a complete CX decision system you can use for continual growth and market relevancy.
Access to the CX 5-Step Growth Framework to diagnose experience gaps as they appear,
The Customer Research Toolkit to uncover what’s actually driving customer behavior
A clear prioritization system to focus on the one fix that matters most.
A proven Ideation Toolkit used by top companies to create CX improvements customers notice and respond to.
Buyer profiles to align your team around targeted strategies that connect
Proven prototyping tools to design and test improvements quickly with minimal risk
A growth and metrics tracker to measure what’s working over time
AI Customer Research Prompts to unlock deeper insights, predict behaviors, and personalize experiences effortlessly.
bonus content
As a member, you’ll unlock bonus AI content and future updates as tools and standards evolve, so you’re always equipped with what matters next.
Automate follow-ups, responses, and engagement without losing the human touch
Use practical AI tools to streamline and personalize your customer experience
Understand what AI actually means for your business (without tech overwhelm)
Anticipate customer needs and design experiences they respond to
This isn’t another content heavy course.
CX Glow gives you ongoing access to a focused CX system you can use whenever growth stalls, customers hesitate, or something feels off in your business.
You’ll move through clear, self-paced lessons and practical tools designed to help you make informed decisions fast but without overwhelm, busywork, or guessing. As strategies evolve and standards change, the system evolves with you.
Why CX Glow Delivers Real Results
CX Glow works because it focuses on behavior, not tactics. Instead of surface-level fixes, you identify the exact moment customers hesitate, prioritize the one CX decision that matters most, and apply a fix that changes how people actually act. The system is reusable, measurable, and designed to support growth as your business evolves.
includes
Fixes root causes instead of repeating surface-level changes
Adapts to any business model because it’s behavior-based
Delivers a tailored CX decision, not generic advice
Designed to be reused as your business grows
Supported by community and go at your own pace
A proven CX playbook you can apply across offers and stages
What you'll get
Tools, templates, and systems to support real implementation
A Bonus AI Module To Future Proof Your Business
AI-supported resources to help you move faster with clarity
Metrics and trackers that show what’s working and what’s not
A supportive community for feedback, perspective, and momentum
That's a Total Value of $13,214
Included with your CX Glow membership
Monthly plan
Lock in the founder's rate before it goes up1 Cancel Anytime
FOUNDERS SPECIAL
$97/MO
no more guesses
Get Clear, Actionable Results
Immediate access to course lessons, activities and Glow Up community.
JOIN cx glow
The course was a game-changer, providing clear step-by-step guidance and recommended resources that eliminated procrastination and overthinking. Ivis's impressive success, coupled with her extensive expertise and approachable teaching style made her the perfect mentor.
Barbie Ebreu
CEO, Healthcare Medspa
2x revenue
In just over a month, I reached over 1000 new sales…
Kind words
HELLO
Hey, I’m ivis 👋
For over 20 years, I’ve worked with small businesses, startups, and large companies to help them create customer experiences that drive sales, retention, and engagement.
I built CX Glow because I kept seeing amazing businesses struggle. NOT because their product wasn’t great, but because their customer experience was broken. Let’s fix that!
I’m sharing the best-kept secrets I’ve used to help top corporations create unforgettable customer experiences, methods that drive massive retention and revenue growth. Now, I’ve turned these proven strategies into a repeatable system so you can fix your biggest CX gap, keep customers coming back, and build a business that runs smoother and grows faster.
MEET ivis
Coach, Designer, Investor & boss mom ready to share with the world.
LEARN MORE
FAQ's
Enter CX glow with all your questions, and leave with real solutions.
No worries! This program is 100% go-at-your-own-pace so you can learn, implement, and revisit the material on your schedule. Whether you want to knock it out in a weekend or space it out over time, it's all about moving at a pace that works for you.
That’s totally up to you! The content is designed to be actionable and flexible. You can go through each module quickly or take your time working through the exercises. The best part? You can pause, revisit, and implement whenever you're ready.
You have ongoing access for as long as you’re a member, including updates and new content as the system evolves.
That’s exactly why this program exists! We start by identifying the hidden gaps pushing customers away, so you fix the real issue—not just a symptom.
No worries! This is built for real business owners, not tech pros. Everything is step-by-step, with easy-to-follow templates and examples.
You can go through the entire course in a weekend or spread it out over a few weeks. It’s designed for fast action, so you start seeing results ASAP.
This is 100% action-driven. By the time you complete the lessons, you’ll have a real CX fix in place, not just more notes on your to-do list.
I’ll be active in the member group to answer questions and offer feedback, but this course is designed to be self-paced with community support. If you’re looking for live coaching and deeper CX strategy, stay tuned for future opportunities!
Not at all! This course is designed for busy entrepreneurs, which is why it’s self-paced. You can dive in whenever the timing is right for you. The key is committing to making the change—whether that’s now or in a few months.
Absolutely! If you ever plan to start a business, launch a product, or grow a brand, you’ll need a strong customer experience. This course prepares you ahead of time so that when you launch, you already have the right systems in place.
You get monthly access! That means you can revisit the content whenever you need a refresher. I’m always updating and improving the material, so once you’re in, you’ll always have access to the latest version.
The private group is a bonus, not a requirement! It’s a space to get support, feedback, and accountability from fellow business owners. I pop in to answer questions, have mindset live's, help you troubleshoot, and celebrate your wins! Once you’re in, you can work together and share your wins.
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